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HauzHunter - Account and Data Deletion Request

Last Updated: June 14, 2026 | Effective Date: June 14, 2026

Overview

This page explains how to request deletion of your HauzHunter account and associated personal data. At Kindertec Co Ltd, we respect your right to control your personal information and provide a clear process for account deletion.

How to Request Account Deletion

Step 1: Prepare Your Request

Before submitting a deletion request, please note:

  • Deletion is permanent and cannot be undone
  • You will lose access to your account immediately upon processing
  • Seekers: Any active hunts will be handled through dispute resolution
  • Hunters: Pending earnings in your wallet will be paid out (if above minimum threshold)
  • Some data must be retained for legal and regulatory compliance

Step 2: Send Your Deletion Request

Email us at hauzhunter@kindertec.co.ke with the following information:

Required Information in Email:

  1. Your registered phone number (format: +254XXXXXXXXX)
  2. Your user role (Seeker or Hunter)
  3. Explicit confirmation: "I confirm that I want to permanently delete my HauzHunter account and all associated personal data."
  4. (Optional) Reason for deletion - this helps us improve our services

Example Email:

To: hauzhunter@kindertec.co.ke Subject: Account Deletion Request - +254712345678 Dear HauzHunter Team, I am requesting the deletion of my HauzHunter account. Phone Number: +254712345678 User Role: Seeker Confirmation: I confirm that I want to permanently delete my HauzHunter account and all associated personal data. Reason (optional): I am no longer using the service. Thank you.

Step 3: Verification

Our team will verify your identity by:

  • Confirming the email is sent from an address matching our records, OR
  • Sending an OTP verification code to your registered phone number

You must respond to our verification request within 7 days to proceed with deletion.

Step 4: Deletion Processing

Once verified:

  • Timeline: We will complete the deletion process within 30 days of verification
  • Confirmation: You will receive an email confirmation when deletion is complete (or SMS if no email registered)
  • Immediate Effect: Your account will be deactivated immediately, and you will no longer be able to log in

What Data Is Deleted

When you request account deletion, the following personal information will be permanently deleted from our active systems:

Personal Profile Information:

  • Your phone number
  • Name (for hunters)
  • Email address (if provided)
  • Profile photo (if uploaded)
  • Bio/description (for hunters)
  • Years of experience (for hunters)
  • Coverage areas (for hunters)
  • Device FCM tokens (push notification tokens)
  • Authentication tokens (access and refresh tokens)

Account Settings & Preferences:

  • Notification preferences
  • App settings
  • Login history

Wallet Information (Hunters Only):

  • Current wallet balance (paid out if above minimum threshold)
  • Payout requests (completed payouts are archived separately)

Active Hunt Data:

  • Draft hunts that were never paid for (deleted completely)
  • Active hunts will be handled case-by-case (disputes or refunds processed before deletion)

What Data Is Retained

For legal, regulatory, and platform integrity reasons, some data cannot be deleted and will be retained as follows:

Financial and Transaction Records (Retained for 7 Years)

Why: Required by Kenyan tax and accounting regulations

What:

  • M-Pesa transaction records (merchant request IDs, checkout IDs, transaction receipts)
  • Payment amounts, timestamps, and status
  • Escrow records (holds, releases, refunds)
  • Hunt fees paid and received
  • Payout history (for hunters)

How It's Stored: After account deletion, this data is anonymized where possible - your phone number is replaced with a randomized identifier.

Reviews and Ratings (Retained Permanently - Anonymized)

Why: To maintain platform integrity and trust for other users

What:

  • Star ratings you gave to hunters (if you're a seeker)
  • Reviews you wrote about hunters (if you're a seeker)
  • Ratings and reviews you received (if you're a hunter)

How It's Stored: Reviews remain visible but are attributed to "Former User" instead of your name.

Dispute Records (Retained for 5 Years)

Why: Legal protection, quality monitoring, and compliance

What:

  • Dispute cases you filed or were involved in
  • Evidence, notes, and admin resolution decisions
  • Timestamps and outcomes

How It's Stored: Anonymized after account deletion.

Support Communications (Retained for 2 Years)

Why: Customer service quality assurance and legal protection

What: Email correspondence with support, support tickets and resolutions

Aggregated Analytics Data (Retained Permanently - Anonymized)

Why: Platform improvement and service optimization

What: App usage patterns, performance metrics

How It's Stored: Fully anonymized and used only in aggregate form.

Special Cases

Hunters with Pending Withdrawals

If you have earnings in your wallet:

  • Balance above minimum threshold: We will process a final payout before deletion
  • Balance below minimum threshold: This amount will be forfeited due to transaction costs
  • Processing Time: Please allow 5-7 business days for the final payout

Seekers with Active Hunts

If you have hunts that are still active:

  • Hunt Not Yet Assigned: We will cancel and issue a full refund
  • Hunt Assigned but In Progress: You must confirm completion or raise a dispute before deletion
  • Completion Requested: You must confirm or dispute before requesting deletion

Recommended: Resolve all active hunts before requesting account deletion.

Users Involved in Active Disputes

We cannot process deletion requests until the dispute is resolved by our admin team (typically within 5-7 business days). After resolution, you may submit a deletion request.

Data Portability Before Deletion

If you want a copy of your data before deletion, you have the right to request a data portability report.

How to Request:

Email hauzhunter@kindertec.co.ke with:

  • Subject: "Data Portability Request - [Your Phone Number]"
  • State that you want a copy of your personal data in a machine-readable format

What You'll Receive:

A JSON or CSV file containing:

  • Your profile information
  • Hunt history (details, statuses, dates)
  • Payment records (transaction IDs, amounts, dates)
  • Reviews you've written
  • Wallet transaction history (for hunters)

Timeline: We will provide this within 30 days of your request.

Contact Information

For account deletion requests, data portability, or privacy questions:

Kindertec Co Ltd

Email: hauzhunter@kindertec.co.ke

Address: Nairobi, Kenya

Subject Line Examples:

  • "Account Deletion Request - [Phone Number]"
  • "Data Portability Request - [Phone Number]"
  • "Privacy Inquiry - [Phone Number]"

Response Time: We respond to all requests within 30 days as required by Kenyan data protection law.

By requesting account deletion, you acknowledge that:

  1. Deletion is permanent and cannot be reversed
  2. Some data must be retained for legal compliance
  3. You have read and understood this data deletion policy

Last Updated: June 14, 2026 | Version: 1.0

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